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I am extremely disappointed with my experience at PerfumeOnline.
On June 20, I purchased two bottles of Arabia Inter Rouge (100 ml) for $74.84 (Order #5005). I have been wearing this fragrance for a long time, so I know exactly how it smells and performs.
When my order arrived, I opened one bottle and immediately noticed that the fragrance was noticeably different from what I had always used. Even worse, the performance was terrible. Within less than two hours, the scent had almost completely disappeared.
I contacted customer service expecting them to take my complaint seriously. I never claimed the perfume was fake. I simply explained that it smelled different and performed much worse than the same fragrance I had purchased before.
Instead of investigating my concern or offering a reasonable solution, I received what appeared to be a generic response explaining reformulations, batch variations, maceration, and skin chemistry. None of that addressed my actual complaint.
Their only solution was to return the product at my own expense, pay for return shipping, and accept a 25% restocking fee for a perfume that had to be opened in order to determine there was a problem. The second bottle remains completely sealed, yet I would still lose money because of their policy.
To me, these return conditions show very little respect for customers. After spending nearly $75, I was left with products I do not want and no fair resolution.
This experience has completely destroyed my confidence in this company. I will never purchase from PerfumeOnline again, and I cannot recommend them based on the way they handled my complaint. A company should stand behind the products it sells instead of hiding behind restrictive return policies when a customer raises a legitimate concern.
Was perfect
The product was well packaged- no issues.